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Tri-Lingual Program Coordinator

Earthwatch is an international environmental nonprofit organization that engages people in scientific field research and education. To achieve our mission, we offer research expeditions at exciting locations around the globe. Participants on these expeditions assist top scientists as they investigate important questions about how we can better protect our planet.

This position is no longer recruiting!

Location: Boston, MA, United States

Position Type: Full-time salaried

Department: Program


POSITION SUMMARY:


Earthwatch is seeking an organized and adaptable individual, with experience in coordinating programs and a solid understanding of science. The Program Coordinator will be responsible for supporting Program Managers in the creation and delivery of programs, especially all aspects of preparing participants for their expeditions. This Program Coordinator will also manage the online community for a corporate sustainability program on freshwater issues, engaging directly with participants to encourage them to contribute to the online community and to collect water quality data. Since this position will provide support to both North and Latin America, we are looking for someone who is fluent in Spanish and Portuguese, and preferably a native speaker for one of the languages.


RESPONSIBILITIES:


  • Selecting and getting participants into the field
  • Preparation of participants across assigned programs (public, educator, corporate, etc)
  • Review fellowship applications
  • Coordinate fellowship application process
  • Delivery high quality customer service & participant stewardship
  • Screening participant health/safety and travel forms

Program support

  • Coordinate creation of key program materials (pre-work etc)
  • Collection of evaluation data and creation of reports
  • Provision of program information for Earthwatch publications
  • Communicate results from projects internally and externally
  • Enter project, program & participant information into a CRM database
  • Coordinate translation of materials as appropriate
  • Ensure updates on current partnerships are provided to Marketing for Earthwatch website

Responsibilities specific for this position will include:

  • Provide support for online communications
  • Provide online support to program participants, including moderating online discussions in forums and blogs
  • Provide excellent customer service to program participants, including assisting them in use of the website which can include running tutorials and responding to questions
  • Troubleshoot the website, completing and following up with IT with any issues that arise
  • Solicit, edit and create online content on topics including water quality, citizen science and corporate sustainability in English, Spanish and Portuguese
  • Support regional Earthwatch staff in the use of the online program to engage with participants
  • Excellent written communication skills in English, Spanish and Portuguese

REQUIREMENTS:


  • Fluency/High level of proficiency in Spanish, Portuguese and English is required, native Spanish or Portuguese speaker preferred
  • Relevant degree in science or environmental studies/sustainability
  • Interest in NGO sector and working globally across different regions
  • Proven track record in online project and program coordination and delivery
  • Ability to communicate with and develop good relationships at all levels, presenting information in varying degrees of technicality/ detail as the audience dictates
  • A high level of comfort and flexibility working in an online and office environment
  • Ability to prioritize or to seek appropriate guidance when prioritization is required
  • Experience working with or in other countries to deliver programs preferred

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