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Sales Trainer

Earthwatch is an international environmental nonprofit organization that engages people in scientific field research and education. To achieve our mission, we offer research expeditions at exciting locations around the globe. Participants on these expeditions assist top scientists as they investigate important questions about how we can better protect our planet.

Location: Boston, MA, United States

Position Type: Part-time, hourly

Department: Public Program


POSITION SUMMARY:


The Sales Trainer role is designed to augment training and support to the sales team in order to build skill capacity and support productivity.


RESPONSIBILITIES:


  • Assist in development and improvement of pitches (established script) and call handling strategies to increase productivity.
  • Communicates information to improve phone room function.
  • Trains staff (new hires) in selling, product knowledge and monitors effectiveness.
  • Monitors telemarketing staff productivity, and recommends policy changes or training to improve results.
  • Continually assesses productivity and call activity in order to ensure maximum performance and support department service standards to the fullest extent.
  • Conducts side-by-side observations and quality assurance (call monitoring) reviews to ensure quality customer interactions and productivity procedures are followed.
  • Coaches and develops team members in soft skills and account management skills including, but not limited to, probing, closing, supporting, mirroring, voice inflection, benefit/value statements, active listening, and call control techniques.



REQUIREMENTS:


  • Proven track record of success with an in house sales team
  • Three or more years of experience focusing on new business and/or sales and account management
  • The ability to build strong relationships both externally and internally
  • Demonstrated understanding of fundamental sales methodology
  • Excellent time-management and organizational skills.
  • Experience working in educational travel or study abroad markets (preferred)

 


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