Expedition Advisor at Earthwatch

Expedition Advisor

Earthwatch is an international environmental nonprofit organization that engages people in scientific field research and education. To achieve our mission, we offer research expeditions at exciting locations around the globe. Participants on these expeditions assist top scientists as they investigate important questions about how we can better protect our planet.

This position is no longer recruiting!

Location: Boston, MA, United States

Position Type: Full-time salaried

Department: Field Research Expeditions (Public Program)


POSITION SUMMARY:


The Field Research Expeditions department recruits support for research projects in the forms of paying members of the public and school groups. As part of a small team, Expedition Advisors serve as front-line ambassadors for the Earthwatch brand, steward existing customers, convert new leads, and develop partnerships across a broad spectrum of organizations. The successful candidate will help foster a strong culture of sales in support of team goals. He/she will aid in continuous improvement of sales, lead generation, and customer stewarding techniques. Strong customer service skills and experience with travel sales are required. Phone-based experience is strongly preferred as the position responsibilities are carried out primarily by phone or email. Familiarity with diverse travel markets, personal travel experience, and experience with educational/student group sales are also preferred. An interest in sustainability and scientific research is required.


RESPONSIBILITIES:


  • Work directly with participants, donors, and prospects via phone, email, and in-person to generate leads, convert opportunities into sales, and build organization loyalty
  • Deliver prompt, friendly and consistently high-quality customer service and participant stewardship
  • Be accountable for individual and team goals
  • Prospect group and partner leads and convert these leads into sales
  • Convert qualified leads generated via the web and direct marketing 
  • Provide core phone and live web chat coverage from 9 am - 6 pm EST
  • Participate in phone-based outbound calling and email campaigns
  • Coordinate efforts with the Marketing team to support new project announcements, Expedition Guide development, targeted outreach, and newsletters
  • Enter and maintain leads into the organizational database to a high standard of quality
  • Update recruitment reports/dashboards on ongoing basis
  • Assist Program Coordinators with volunteer preparation and forms collection 
  • Support Development team efforts by identifying volunteers with donor potential
  • Some travel and weekend work required to attend tradeshows, conferences, and visit schools 
  • Other duties as assigned

REQUIREMENTS:


  • 2 or more years of experience in sales, development outreach, street canvassing, or fund raising; past experience within a global travel-based or non-profit organization preferred
  • Demonstrated commitment to Earthwatch’s mission and values
  • Demonstrated passion for sales 
  • Ability to achieve revenue targets
  • Experience with prospecting, lead qualification and conversion
  • Exemplary customer service, interpersonal and relationship-management skills 
  • Outstanding verbal, written and public speaking/presentation skills
  • Proficient in Microsoft Excel, Word, Outlook, PowerPoint and Adobe Creative Suite
  • High energy, goal oriented and collegial 
  • Ability to manage multiple priorities in a time-sensitive manner
  • Flexibility to respond to changing priorities in a fast paced environment
  • Ability to think strategically and analytically 
  • Innovative and creative problem-solver
  • Strong business acumen and negotiation skills
  • Ability to inspire and motivate your team and others
  • Strong interest in environmental conservation issues
  • Experience with non-profit organizations, experiential learning and/or international travel preferred 
  • Willingness and ability to travel approximately 15 – 25% per year, nationally and internationally
  • Willingness and ability to work occasional weekends for tabling events, conferences and partner visits 
  • Valid driver’s license required


To Apply

Please submit a resume and cover letter via the form below.

No phone calls please. Due to limited resources, we are only able to accept applicants who are already eligible to work in the United States. Earthwatch is an equal opportunity employer.

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